Customer & Technical Support Executive

Location: Queensbury

A leading windows & doors manufacturer are seeking a Customer & Technical Support Executive, to join their team, offering support to clients on orders, updates and providing technical information on products. To be considered for this role, they're looking for someone who has experience working within the construction sectors, an understanding of AutoCAD to produce drawings and excellent customer service.

Salary £30,000 to £35,000 plus Benefits

What You Will Do:

- Take ownership of order processing and key administrative tasks, ensuring efficiency and accuracy.

- Provide outstanding technical and administrative support to dealers across the UK, Republic of Ireland, Canada, and the USA via telephone, email, and Team Viewer.

- Collaborate closely with technical departments at the company's head office in Austria to deliver seamless solutions.

- Create precise pricing and quotations for special elements within orders.

- Develop production drawings using AutoCAD when required.

- Utilise company-specific software to streamline processes and enhance productivity.

What You Will Bring:

- A solid technical understanding and aptitude for problem-solving.

- Previous experience in client support is advantageous.

- Proficiency in AutoCAD and strong computer skills.

- A flexible, resilient, and communicative personality with the ability to adapt to varying workloads.

- A structured and well-organised working style to manage tasks efficiently.

This role is integral to the company's mission of delivering exceptional customer service and technical expertise. By joining this organisation, you will play a vital part in supporting its innovative approach and dedication to continuous improvement. The company values collaboration, precision, and a commitment to excellence, making it an inspiring environment for professional growth.

Location:

This role is based at the company's UK head office in Harrow, offering a convenient and vibrant location for professionals.

Interested?:

If you're ready to take on this exciting challenge as a Customer & Technical Support Executive, don't miss the opportunity to apply today. Join a company where your contributions make a difference and your career can thrive. Submit your application now and step into a role that truly rewards your skills and ambition.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included