Road Freight Key Account Manager

Job Title:
Road Freight
Key Account Manager

Location: Bradford, BD12

Salary: £30,000-£35,000

Hours: 9:00-17:00 (flexible start time)

We are recruiting for a Key Account Manager within our clients Customer Solutions Team based in Bradford. This role is responsible for managing and developing strategic customer accounts within the road transport and freight sector.

You will focus on maintaining long‑term client relationships, driving revenue growth, ensuring service excellence, and identifying new business opportunities within assigned key accounts.

• Develop a strong understanding of company products, services, and core logistics processes.
• Manage and develop assigned strategic key accounts.
• Handle inbound customer queries via phone, email, and customer portals.
• Process orders, amendments, and cancellations accurately and efficiently.
• Provide clear and accurate updates on orders, deliveries, and service issues using agreed customer KPIs.
• Monitor order progress and proactively flag risks or delays.
• Manage customer expectations professionally and proactively.
• Build long‑term trust through consistent, solution‑focused communication.

• Investigate service failures, delays, or discrepancies.
• Liaise with operations, warehouse, transport, and planning teams to resolve issues.
• Identify root causes and propose corrective and preventative actions.
• Escalate issues appropriately where required.
• Ensure service levels meet or exceed agreed SLAs and KPIs.

• Identify opportunities for account growth and additional services.
• Support revenue development within existing accounts.
• Maintain accurate customer records and system updates.
• Ensure all documentation is complete, accurate, and compliant.

• Strong attention to detail with a careful and accurate approach to data entry.
• Empathy and strong interpersonal skills.
• Reliability, punctuality, and a commitment to completing tasks on time.
• Strong negotiation and relationship management skills.
• Ability to work collaboratively across departments.
• Interest in logistics, customer service, and ongoing professional development.

• 20 days annual leave plus bank holidays, increasing by 1 day per year of service and further increasing with promotions.
• Working hours:
  
  9:00am – 5:30pm (flexibility available, e.g., 8:30am – 5:00pm).
• Standard pension scheme.
• Exclusive employee discount programme.
• Career development and progression opportunities within a global logistics organisation.