Facilities Support Manager

As part of the service delivery to LG/VMO2, the Facilities Support Manager will be the main point of contact between the building users and IFM focusing on service delivery, customer experience and client liaison across the LG/VMO2 estate. Being the users’ point of contact and the employee and guest services interface for all-inclusive tasks will provide a seamless service for the customers but also continually improve the service offering by sharing best practise, building on lessons learnt and connecting the community with our services.

• Observing, monitoring, listening and seeking feedback on the customers’ experience and how they connect with our FM services.
• Support the quality and timeliness of our FM service delivery in their allocated business area in line with the agreed SLAs – own the space.
• Ensure all helpdesk calls raised for allocated business area are monitored to conclusion via the relevant service team and the helpdesk.
• Checking and reporting issues and making suggestions for optimising the environment to the benefit of all occupants.
• Liaise with LG/VMO2 key contacts on floors. Building relationships, bridging gaps and working closely with co-dependents to provide an optimal experience for all occupants.
• Manage the reception and cleaning teams on site to ensure that the customers experience a pleasant work environment.
• Liaise with contractors for PPM and reactive work orders raised for the site and ensure these are completed within SLA.
• Any other reasonable Adhoc duties or tasks.

This is a site based role Monday-Friday 8am-4pm.

• A minimum of 3 years’ experience in facilities management in a corporate environment
• Excellent communication skills both written and spoken
• Ability to persuade and influence with all levels of staff in a corporate environment
• Experience in building and maintaining relationships

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreat

People #ISSTalent #People Make Place

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing re