Shop Manager

Job Overview

As the Manager you will be responsible for the day-to-day running of the shop. Customer service is our priority, from dealing with donors and customers to ensuring the shop is welcoming and inviting. You will also prepare and sort donations for the shop floor, which involves a significant amount of manual handling.

• Recruit and maintain a bank of skilled and general volunteers to collect, sort, and prepare donations for sale.
• Establish links with local businesses, Salvation Army Corps and community members to secure donations and volunteer time.
• Manage day-to-day shop operations, ensuring high standards of service and shop presentation.
• Ensure all volunteer activities comply with legal and internal policies.

• Resilient, supportive, caring, hands‑on, and enthusiastic.
• Positive attitude in delivering exceptional customer service.
• High standards of pride and professionalism.
• Dynamic leadership style with a strong appetite for success.
• Passion for developing people and fostering teamwork.
• Experience in partnership development and an understanding of local community networks.
• Knowledge and interest in environmental sustainability and re‑use initiatives.
• Engaging personality and a desire to excel and grow.

Other Requirements

• All Shop Managers will be required to complete an Enhanced DBS Check.

Equal Opportunity Employer

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

• Annual Leave – Starting at 26 days plus bank holidays, with the ability to purchase an extra week.
• Virtual GP Service – Phone and video consultations available 24/7, with 8am‑10pm video windows.
• Excellent Pension Scheme – Defined Contribution Scheme with the company doubling contributions up to 6% and providing life assurance of 3× salary.
• Company Sick Pay – Paid from the end of the probation period, increasing with tenure.
• Discounts – 25% discount on all original, full‑priced products sold by SATCoL.
• Wellbeing Commitment – Dedicated support for employee wellbeing.

Legal Information

All Shop Managers will be required to complete an Enhanced DBS Check.