Patient Services Manager - Special Allocation Scheme; SAS

Bevan Community Benefit Society is seeking an experienced Patient Services Manager to lead the operational delivery of our Special Allocation Scheme SAS
, a specialist GP-led service supporting people who experience the greatest barriers to accessing healthcare
.

This role sits at the heart of Bevans Blueprint approach
: tackling health inequalities, working proactively with communities, and designing services around people rather than systems. SAS supports patients with complex needs, often shaped by trauma, exclusion, unmet mental health need and safeguarding concerns, who are unable to be cared for safely within mainstream general practice.

As Patient Services Manager, you will provide senior operational leadership for the SAS service, ensuring it operates safely, compassionately and effectively. You will oversee patient access, safeguarding, security, staff wellbeing and governance, working closely with clinical leaders and partner agencies to deliver care that is both firm and humane
, consistent with Bevans values of Health, Hope and Humanity
.

A key element of the role will be leading operational readiness for the future separation and standalone CQC registration of the SAS service, strengthening governance and regulatory assurance for this high‑risk cohort.

• Operational leadership of the SAS service, ensuring safe, inclusive and well‑governed delivery
• Oversight of safeguarding, risk management and security arrangements
• Line management and support of SAS administrative and coordination staff
• Managing complex patient interactions, concerns and complaints with clear boundaries
• Working collaboratively with commissioners, safeguarding teams, mental health services and local authorities
• Supporting contract delivery, KPIs and continuous service improvement

We are looking for someone who:

• Has experience working in primary care, inclusion health or complex service environments
• Is confident managing risk, safeguarding and challenging situations
• Brings strong organisational skills, sound judgement and emotional resilience
• Is motivated by reducing health inequalities and improving access for excluded groups
• Shares Bevans commitment to kindness, professionalism and system responsibility

This is a demanding but highly rewarding role, offering the opportunity to shape and stabilise a specialist service that delivers meaningful impact for some of the most vulnerable people in our communities.

Job Summary

The Patient Services Manager - SAS is a senior operational leadership role responsible for the day‑to‑day management, safety, governance and performance of Bevans SAS service. The service supports a highly complex and high‑risk patient cohort who are unable to access, or have been removed from, mainstream general practice.

The post holder will provide strong operational oversight across all non‑clinical aspects of the SAS service, ensuring robust systems for patient access, administration, safeguarding, security and staff safety. The role is central to supporting clinical leadership, maintaining regulatory compliance and ensuring the service operates in a safe, resilient and sustainable manner.

The post holder will also lead operational readiness for the future separation and standalone CQC registration of the SAS service
, ensuring clear accountability for regulatory compliance, inspection preparedness and commissioner assurance.

Service Context – Special Allocation Scheme

The SAS service delivers GP‑led primary medical services to patients with complex safeguarding histories, unmet mental health need, trauma‑related conditions, substance misuse and challenging behaviours. The operating environment requires enhanced operational control, close multi‑agency working and a strong focus on risk management, boundaries of care and staff wellbeing.

This role therefore carries a higher level of responsibility than a traditional practice‑based Patient Services Manager role and requires resilience, sound judgement and the ability to operate confidently in a high‑risk service setting.

Key Responsibilities

Operational Leadership

Hold operational responsibility for the end‑to‑end delivery of the SAS…