Community Engagement Manager - 12 Month fixed term contract

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• We offer a competitive salary, depending on experience up to £60,000
• A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment on joining the company). You can opt to sign up to the EV Car Salary Sacrifice Scheme 6 months after joining the company.
• Annual incentive related bonus (up to 15% of annual salary).
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays –
  plus 2 extra wellness days!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Leeds Valley Park - Hybrid Working (1-2 days office a week)

Work type: Fixed Term Contract. 37 hours per week, Monday – Friday.

We have an exciting secondment opportunity for a Community Engagement Manager to join the Brand & Comms team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Brand & Comms are a key part of how we plan to meet the changing expectations of customers and regulators.

This role works alongside the Communications Manager to ensure all external-facing engagement, whether proactive or reactive, is strategically aligned, consistent, and delivers excellent customer engagement. Acting as a bridge between operational delivery and public perception, the role helps maintain trust and transparency with customers, stakeholders, and regulators. The Communications team is responsible for managing Yorkshire Water’s reputation across a range of channels, and this position provides dedicated leadership for project-based communications activity, including capital schemes, key business initiatives and programmes, engagement campaigns, high-profile incidents, and escalated business issues such as extreme weather events.

The role plays a key part in managing, protecting, and enhancing Yorkshire Water’s reputation by providing focused support for non-business-as-usual communications, while also contributing to Health and Safety, Risk Management, Business Continuity Planning, Performance Excellence, Compliance, and other departmental requirements.

As our Community Engagement Manager you will

• Acts as a key member of the Communications Leadership Team, helping to shape communications strategy, priorities, and team capability development.
• Leads and develops a team of colleagues, including 5 direct reports, with responsibility for performance management, wellbeing, health and safety, business continuity, and issue resolution.
• Protects and enhances Yorkshire Water's regional and national reputation by leading communications for major projects, operational incidents, and business-critical programmes.
• Develops and delivers engagement strategies for key initiatives, identifying stakeholders, building relationships, and creating opportunities for meaningful engagement.
• Supports improvements in customer satisfaction measures, including CMEX, by building trust and delivering…