Revenue & Projects Team Leader

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Date: 7 Sept 2026

Location: Gatwick, GB

Salary: Up to £54,790 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: SC

Location: Gatwick – 2 days per week office attendance required

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Monday 21st September 2026

Interview Date: W/C Monday 5th October 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The Revenue & Projects Team is responsible for ensuring that all administrative activities relating to revenue management and time recording are completed accurately and within required timescales. This function is critical to the organisation, supporting the timely collection of customer payments and the provision of essential management information relating to resource utilisation and expenditure allocation across the CAA.

As part of a wider team, colleagues collectively contribute to customer invoicing, query resolution, support of credit control queries, and the administration of the project tracking process. The team also plays a key role in driving continuous improvement, seeking opportunities to enhance processes, improve service delivery, and increase efficiency across all areas of responsibility.

The R&P Team Leader role is responsible for leading and developing the Revenue & Projects Team, ensuring the accurate and timely delivery of all revenue administration, customer invoicing, project coding, and associated support activities. The postholder will oversee the day-to-day operations of the team, ensuring prioritisation of workloads, high standards of customer service, data accuracy, and process compliance are maintained. The postholder will also be responsible for coordinating in a timely manner, customer and invoice queries including liaison with technical teams within the regulatory sector, the funding & Value team, credit control

The role plays a vital part in supporting the organisation's financial management by enabling the timely collection of customer revenue (~£200m) and ensuring the provision of reliable management information relating to resource utilisation and expenditure allocation through project tracking.

The Team Leader will champion continuous improvement, driving efficiencies, enhancing service delivery, and fostering a positive and high-performing team culture.

Leadership and Team Management

• Lead, motivate and develop the Revenue & Projects Team to deliver a high-quality service.
• Prioritise workloads and resources to ensure SLA objectives and deadlines are consistently achieved.
• Monitor team performance through agreed KPIs and service standards.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote a culture of accountability, collaboration, continuous learning, and customer focus.
• Support training needs and support training gaps, conduct performance reviews, manage team absences, reviewing and prioritising workloads, and resolving any employee issues that arise.

Revenue Administration and Invoicing

• Oversee the accurate and timely production of customer invoices in accordance with organisational policies and procedures.
• Ensure income is appropriately recorded and administered.
• Monitor invoice processing activities and identify opportunities to improve efficiency and accuracy.
• Support the resolution of invoicing issues and customer queries, escalating complex matters to technical experts where appropriate.

Projec…