Guest Experience & Volunteer Lead

Hours:
Monday - Friday - 30 hours per week

• Design, co-ordinate and deliver The Immanuel Projects Guest Engagement Programme; reviewing regularly to make sure it is fit for purpose.
• Build and manage 3rd party relationships with local services such as, housing support & NHS services to support The Immanuel Projects Guest Engagement offer.
• Promote the sessions to help make sure there is a good level of engagement and attendance by guests (eg. producing publicity for guest interactions and external partners).
• Co-ordinate the front of house making sure the environment is welcoming and safe for guests, colleagues, volunteers and visitors.
• Monitor and evaluate effectiveness of the programme, including attendance and collating guest feedback for funders and trustees.
• Work with the Operations Manager to plan what people resource is needed to run the sessions.
• Coordinate seasonal initiatives for guests.

• Ensure volunteer profiles are up to date and advertised effectively.
• Safely recruit new volunteers.
• Ensure new volunteers receive induction and training as appropriate.
• Ensure volunteers are kept up to date with changes and development at the project through newsletters, catch up chats and biannual volunteer meetings.
• Ensure volunteer contribution is valued and celebrated.
• Offer opportunities for volunteers to offer existing skills and develop new ones.
• Facilitate corporate volunteering days.
• Build positive relationships with local organisations that promote volunteering.
• Ensure all paperwork is up to date.
• Collate data around volunteering for Ops Manager and trustees.

• Deputise for manager when they are off site or on leave.
• Complete general office admin work such as maintaining records, responding to enquiries, ordering supplier, preparing documents for reporting and monitoring and keeping shared systems up to date.
• Keep social media pages up to date.
• Assist with funding applications.
• Attend occasional meetings with trustees and external partners as necessary.

• Is a clear and confident communicator.
• Has good computer and digital literacy skills.
• Is creative and innovative.
• Can create direction for other colleagues and volunteers.
• Can show compassion and empathy.
• Effectively builds relationships.