Transaction Manager

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Super Bike Factory, founded in 2010, is Europe’s largest buyer, seller, and financier of motorbikes. Based in South East Cheshire, the company has expanded into multiple showrooms across the UK, including in Donington Park, Bristol, Milton Keynes, and Crawley. Super Bike Factory utilizes a customer-centric approach, offering a user-friendly online stock list, nationwide delivery, and financing options through partnerships with over 500 UK dealers.

The company also provides helmets, clothing, and other accessories through its online store and has expanded into the electric motorbike market. By prioritizing quality, service, and customer satisfaction, Super Bike Factory continues to lead and grow within the motorbike retail industry.

Role Description

As a Transaction Manager you will support the Sales Manager in leading a high-performing team of Sales Executives, converting leads, and delivering a world-class customer experience. You’ll monitor team performance, provide coaching, drive lead management, and ensure showroom standards are consistently met. You will bring passion and ownership to your work, contributing to a positive, innovative, and supportive environment where both colleagues and bikers feel valued.

• Efficiently and professionally manage sales enquiry performance.
• Construct customer deals, including finance solutions and value-added products.
• Managing the sales team and sales processes.
• Maximising vehicle and associated product sales and profitability.
• Involvement in daily briefing, keeping the Head of Business and team updated.
• Assisting the team to identify customer needs, providing coaching and support.
• Assisting the Sales Manager in maintaining policies and procedures.
• Maintaining strong relationships with manufacturers and suppliers.
• Ensuring the highest standard of customer service.
• Employing creative marketing strategies to boost motorcycle and accessory sales.
• Manage the quotation, sale and payout of Superbike Factory finance within the agreed process & systems.
• Manage all finance related activities are FCA compliant within your business.
• Ensure all outstanding customer cash balances are settled and that delivery or collection is arranged accordingly.
• Make sure customers receive or collect their new purchases as agreed and leave satisfied—happy enough to recommend Superbike Factory.
• Resolving customer issues on site where possible– escalating to management where required.
• This position requires on-site work.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industries:
  Motor Vehicle Manufacturing

Note:

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