Internal Sales​/Customer Service Contact

About the Company

We’re partnering with a well-established, family-run distributor of mechanical, electrical, and HVAC equipment to recruit an internal sales / customer service representative for their growing UK team.

With over 40 years in the industry and an annual turnover of £8M–£10M, this business is renowned for its exceptional customer service, product expertise, and strong supplier relationships. They serve mechanical and electrical contractors and HVAC professionals nationwide, offering a flexible, responsive service within a supportive, family-style culture.

The Role

* Customer inquiries and order processing

* Sales support / business development with existing clients

* Product knowledge would be preferred but isn't essential

* Co-ordinate with internal teams and suppliers

* Dealing with any customer returns

* Liase with the warehouse team to produce accurate stock levels and timely deliveries

* Maintain accurate information on the CRM system

* Prepare sales reports

* Exceptional customer service with a "go the extra mile attitude"

Package & Benefits

* Salary: £28,000 – £32,000

* Hours:

40 hours per week (8:00 AM – 5:00 PM)

* Pension: 3% employer / 5% employee

* Holidays: 20 days annual leave (rising 1 extra per year worked to 25) + your birthday off + statutory holidays

* Friendly, supportive company culture with a personal touch