Sales Operations Manager

Zen is focused on delivering exceptional value to customers through innovative solutions, operational excellence, and a high-performing commercial team. As we scale, we are looking for a proactive Sales Operations Manager to make our sales organisation faster, better informed, and more predictab le.

The Sales Operations Manager will be responsible for optimi s ing sales processes, maintaining CRM integrity, driving reporting and forecasting accuracy, and working with a virtual team to co-ordinate bid responses . This role serves as a strategic partner to Sales Leadership /Teams and collaborates closely with Marketing, Customer Success, Finance, and Product teams.

The ideal candidate combines analytical rigour with strong business acumen and works with a bias for action — spotting problems and bringing solutions rather than waiting to be tasked. They are curious about AI, actively experiment with new tools to raise the speed and quality of their own work, and thrive in a fast-paced, growth-oriented environment.

Design, document, and continuously improve sales processes across the revenue funnel — proactively hunting out bottlenecks and owning the changes that fix them, measured on productivity and conversion impact.

Drive adoption of best practices across the sales organisation.

Jointly o wn CRM administration, governance, and data quality standards, including data privacy obligations relating to customer data .

Evaluate and implement sales tools that improve efficiency and visibility.

Identify and support the scale
-up of AI and automation opportunities across the sales workflow — data enrichment, lead routing, activity capture, and bid content generation — building the business case for what works and retiring what doesn't .

Build and maintain dashboards, scorecards, and executive reporting , using AI tooling to automate manual report production and free up time for analysis.

Analy s e pipeline health, sales performance, conversion metrics, and revenue trends — u sing AI
-assi sted analysis to surface risks, anomalies, and opportunities before leadership asks for them.

Partner with sales leaders to improve forecast accuracy and predictability.

Deliver actionable insights and ad hoc analysis to support leadership and cross-functional decision-making.

Support annual and quarterly sales planning , including account segmentation and sales coverage model s.

Play an active role in the monthly business review cadence — the metrics, the pack, and the follow-up actions — and driv e recommendations to improve KPI attainment .

Work with sales teams and ke y stake holders to co-ordinate bid processes and responses

Own the template response library and proposal/order documentation, using AI drafting tools to accelerate first drafts while retaining editorial quality control.

Strong experience of CRM platforms (preferably Salesforce, Hub Spot, or similar).

Experience building dashboards and conducting data analysis.

Demonstrated appetite for learning and applying AI tools such as AI assistants and automation platforms .

Strong problem-solving and project co-ordination skills.

Excellent communication and stakeholder management abilities.

Ability to work independently in a dynamic, high-growth environment.

At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.

Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.

We’re always open to conversations about…