Product & Customer Experience Specialist

• A career opportunity with Trident Honda, Ottershaw, Surrey
• Salary: £26,000–£28,000 plus bonus and company benefits
• Full Time | Permanent

Looking for a career in car sales, but don't have motor trade experience?

We're looking for an enthusiastic, confident and technology-minded individual who enjoys helping people and wants to build a long-term career in the automotive industry.

You don't need previous dealership experience. We're much more interested in your attitude, personality, communication skills and ability to look after customers.

Whether you're currently working in hospitality, retail, technology, customer service or simply looking for a new challenge, we'll provide the Honda training you need.

You'll start by learning our vehicles and becoming one of the friendly faces of our showroom. As your knowledge and experience develop, we'll support and train you towards becoming a Honda Sales Executive.

You'll help ensure every customer receives an excellent experience from the moment they walk through the door.

You'll also become an expert on Honda vehicles and technology, helping customers understand their car and ensuring they leave confident, excited and fully set up.

Every day is different and includes:

• Welcoming showroom visitors.
• Demonstrating new and used Honda vehicles.
• Explaining hybrid and electric vehicle technology.
• Accompanying customers on test drives.
• Delivering first‑class new and used vehicle handovers.
• Setting up Bluetooth, Apple Car Play, Android Auto and Honda Connected Services.
• Supporting customers after delivery with technology questions.
• Producing vehicle videos and digital content.
• Supporting local events and new model launches.
• Working closely with our Sales and Aftersales teams to deliver an outstanding customer experience.

• Loves meeting and helping people.
• Enjoys learning new technology.
• Is confident explaining things in a simple way.
• Has excellent communication skills.
• Takes pride in delivering outstanding customer service.
• Is enthusiastic, positive and well presented.
• Wants to develop a long‑term career in automotive sales.

A full UK driving licence is essential.

In return, we’ll invest in you.

You'll receive:

• £26,000–£28,000 basic salary.
• Performance‑related bonus.
• Full Honda manufacturer training.
• Ongoing mentoring and development.
• A clear pathway towards becoming a Honda Sales Executive.
• Company pension.
• Staff vehicle purchase scheme.
• Employee discounts.
• Company demonstrator vehicle following successful probation (subject to eligibility).
• Life insurance.
• Sick pay.
• Bereavement leave.
• A supportive, friendly working environment within one of Surrey's longest‑established family‑owned Honda dealerships.

This is intended to be a genuine career opportunity, not simply a sales support role.

Our aim is to develop the successful candidate through training and hands‑on experience, giving them the knowledge and confidence to progress towards becoming a Honda Sales Executive.

Established in 1963, Trident Honda is one of Surrey’s longest‑established family‑owned motor retailers.

We’re passionate about delivering outstanding customer service and building long‑term relationships with both our customers and our team.

Many of our employees have been with us for years — and in some cases decades — because we believe in investing in people.