Sales Assistant

Adams Food service is looking for an experienced, confident and customer-focused Telesales Operator. The role involves working through an allocated customer ring list, contacting existing customers by telephone to take delivery orders, accurately processing those orders and meeting delivery deadlines.

• Work through the allocated daily customer ring list and take delivery orders by telephone.
• Enter orders accurately onto the company ordering system and meet processing cut-off times.
• Maintain regular customer contact and follow up on customers who have not placed their usual orders.
• Respond to enquiries about products, pricing and stock availability; offer suitable alternatives where appropriate.
• Liaise with warehouse, transport and other departments to resolve order-related queries.
• Maintain accurate customer records and escalated complaints or significant issues to the Head of SOP Team.
• Meet daily call completion and order processing targets and support the wider team as needed.

• Previous telesales experience is essential, including outbound telephone sales or calling customers to take orders.
• Food service experience is not required; applicants from other telesales sectors are welcome.
• Confident telephone manner and strong communication and customer service skills.
• Good computer skills, accurate data entry and the ability to learn ordering systems.
• Ability to organise a daily workload, meet deadlines and work towards performance targets.
• Proactive, reliable and comfortable working independently and within a team.

• Complete allocated customer ring lists within the required timescales.
• Maintain high order accuracy and ensure orders meet delivery deadlines.
• Follow up missed ordering opportunities and maintain strong customer relationships.
• Provide professional service and collaborate effectively with colleagues.

Reports directly to Rakesh Kumar, Head of SOP Team. This is a 37.5-hour, five-day role working Sunday to Thursday, with Friday and Saturday off.