Enterprise Account Exec CRM

• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The CRM Account Executive will oversee market success of Service Now's CRM suite of products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the Service Now sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

What you will get to do in this role:

Oversee worldwide development of assigned accounts, including development and deployment of territory resources

Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRMproduct(s) and CRMmulti-workflow solution(s).

Arrange and conduct initial Executive and CxO discussions and position meetings

Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing Service Now’s CRM product(s) & solution(s), orchestrating relationships as required.

Develop a clear roadmap and building capabilities across our clients and Service Now teams to promote an outstanding customer experience

Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the Service Now CRM platform

Own and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other Service Now Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.

In partnership with assigned Account Executive and Solution Consultant, present our CRM offering directly to prospects, customers, partners and at industry events and seminars

Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition

Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales

Sales process management and opportunity closure

Ongoing account management to ensure customer satisfaction and drive additional revenue streams

To be successful in this role you have:

Deep experience in an Account Executive role, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor

An understanding of the CRM, CX or CSM solution-related business processes

Experience leading virtual or matrixed teams

Ability to understand broad, macro-level business IT needs for a prospective client

7+ years of sales experience within complex software or platform solutions

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using…