Senior Account Manager

At Beam, we’re building AI that serves society.

We’re a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you’ll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

As a Senior Account Manager at Beam, you’ll take ownership of some of our most complex and high-value customer relationships, ensuring pilots demonstrate meaningful impact before converting them into long-term partnerships and expanded contracts. You’ll independently manage and grow a portfolio of strategic accounts, identifying significant commercial opportunities and helping customers realise increasing value from Beam’s products as we scale.

This is a highly commercial, hands‑on role where you’ll operate with considerable autonomy. You’ll act as a trusted strategic partner to senior decision-makers, understanding their priorities, navigating complex stakeholder environments and leading high-value commercial discussions and negotiations.

You’ll collaborate closely with our Customer Success team, leveraging usage data, customer feedback and performance insights to demonstrate value, solve problems and build compelling business cases for further investment.

Beyond your own portfolio, you’ll help raise the bar across the wider Account Management team. You’ll lead initiatives that improve commercial performance, share best practices and support the development of more junior colleagues.

Ultimately, we’re looking for an experienced commercial operator who can independently manage complex accounts, balance risk with commercial opportunity and deliver meaningful revenue growth in a fast-moving environment.

• Owning and growing strategic accounts – independently managing a portfolio of complex, high-value customer relationships, taking responsibility for renewals, commercial growth and ambitious revenue targets.

• Building senior stakeholder relationships – acting as a trusted strategic partner to decision-makers, from procurement and IT teams through to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers.

• Evaluating pilots and demonstrating impact – working closely with Customer Success to evaluate customer outcomes, usage data and feedback, translating these insights into compelling commercial business cases and long-term partnerships.

• Identifying and securing significant expansions – proactively uncovering opportunities to grow existing accounts, developing strategic proposals, navigating complex procurement processes and leading high-value contract negotiations.

• Balancing commercial risk and opportunity – using sound judgement to prioritise competing demands, identify revenue risks and make decisions that maximise long‑term customer and commercial value.

• Driving commercial performance – taking full ownership of account growth, renewals and expansion opportunities, consistently delivering against ambitious individual targets.

• Leveraging customer insights – using adoption data, usage trends and customer feedback to influence expansion opportunities, solve commercial challenges and contribute to product growth.

• Contributing beyond your portfolio – leading projects and initiatives that improve commercial effectiveness, customer relationships and ways of working across the…