Security Officer

Job Overview

Full-time, permanent. Pay: £14.16 per hour.

• Protect customer property, people, and assets by providing security services in direct accordance with site‑published Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet or exceed KPIs/Service Level Agreements, ensuring full responsibility and accountability to help retain the contract.
• Undertake additional training and continuous self‑development as directed by the Security Account Manager.

• Ensure compliance with all policies, UK law, and guidance bodies as directed by the Security Account Manager.
• Fully complete all tasks and duties on site as defined within the published Assignment Instructions.
• Review and familiarize oneself with any changes in the Assignment Instructions, and suggest amendments to improve service levels.
• Maintain the required licences (front‑line security or door supervision, CCTV PSS SIA) and renew them 16 weeks before expiry.
• Adhere to legal obligations and safety requirements; follow instructions and procedures without unnecessarily challenging authority.
• Work systematically, methodically, and orderly.

• Complete all required competency training satisfactorily.
• Undertake additional training for continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop expertise through continual professional development.

• Immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to threats or changes and take appropriate action to reduce risk.
• Use common sense and initiative by involving others if a situation appears threatening.
• Maintain professional conduct in difficult situations and with challenging customers.
• Complete accurate, detailed notebook entries promptly after any incident for the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are made at the allocated time slot as stipulated in the Assignment Instructions.
• Call emergency services and Communications Centre to report all incidents.

• Previous security experience.
• Valid SIA licence.
• SC clearance desirable.
• Ability to obtain and maintain front‑line security or door supervision licence, and CCTV PSS SIA licence.

Our market‑leading flexible benefits scheme includes a virtual GP, salary finance options, dental insurance, discounts through the MiDeals platform, a cycle‑to‑work scheme, and life cover. Additional perks include a save‑as‑you‑earn scheme, a company‑matching share plan, and Mitie Stars recognition.