CCTV, Security & Control Room Manager

The CCTV and Security Team help to deliver a compliant CCTV service in accordance with legal and ethical guidelines under the Security Framework using a coordinated approach in the deployment and management of over 1000 CCTV cameras for Community Safety, Urban Traffic Control (UTC), Clean Air Zone (CAZ), moving traffic enforcement such as bus lanes & gates and fly tipping, with the primary responsibility being for Community Safety working in partnership with the Police.

The team manages the operation of the Council’s accredited alarm monitoring system (ARC-Alarm Receiving Centre), lone worker applications, out- of- hours services, operation of bollards, radio communication systems and key holding responsibilities and reports of issues to enable resolution. The service delivers commercial opportunities in respect of bespoke CCTV, security and out-of-hour services and holds SSAIB accreditation.

Strategic and operational leadership of the Council’ surveillance systems including the delivery of the CCTV & Security service enhancing community safety. Leading on the delivery of a pro-active and re-active service which supports a reduction in crime across the district, delivering a deterrent to criminal activity using CCTV interventions and partnership working with West Yorkshire Police and other crime reduction agencies and services.

Delivering a long-term CCTV strategy and action plan that aligns with the council’s ambition for a robust, community-focused surveillance system. Development of new income streams and areas of business in the fields of CCTV, Security and Customer Service, and any other relevant areas of income generation. Strive to deliver commercial opportunities with vision for the CCTV unit to be developed as a commercial business.

Ensure the authority is fulfilling statutory obligations and is compliant with codes of practice relating to CCTV i.e. General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Protection of Freedoms Act 2012, CCTV Code of Practice and the Human Rights Act 1988. Work collaboratively with internal and external stakeholders to formulate relevant policies which are compliant with all relevant legislation whilst maintaining strong supplier relationships.

We are looking for a CCTV Security & Control Room Manager to join our dedicated team within Stronger Community and Regulatory Services. This role is an opportunity to make a real difference in the Bradford District whilst contributing to the Community Safety Agenda.

• Team Management:
  Responsible for the overall management of the CCTV team Working with third party technical engineers and IT to resolve technical issues within the service. Effective management of staffing resources, health and safety considerations, and human resources processes.
• Performance Management & Continuous Improvement:
  To lead on the delivery of all sections of the service, developing and implementing a performance framework to improve efficiency and standards. Seeking opportunities for automation and digital transformation applying latest methodology to drive process improvement.
• Workforce Scheduling:
  Day-to-day management of the control room which covers multiple service areas, ensuring that a responsive, professional and customer focused service is provided at all times by delivering effective cover and workforce planning.
• Budget Control: leading on service planning, resource allocation, and budget management functions for the CCTV and security team in conjunction with the Head of Service.
• Income Generation, New Technology:
  Identifying opportunities for growth to generate income by commercialisation i.e. expansion of lone worker…