Income Officer

We are looking for a dedicated Income Officer to join our team on a permanent basis. You'll play a key role in protecting rental income, reducing arrears and sustaining tenancies through proactive debt recovery, early intervention and targeted customer support. You'll provide financial and benefits advice, navigate legal processes and build strong multi-agency partnerships. Preventing homelessness, improving financial resilience and achieving positive, sustainable outcomes for both Incommunities and our customers.

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

• Provide representation for Incommunities in County Court for the recovery of arrears when required
• Provide budgeting and benefits advice to promote financial independence.
• Manage a caseload of welfare benefits and money advice cases
• Conduct telephone triage and provide tailored debt advice, including signposting to specialist services
• Promote financial inclusion by teaching basic budgeting and money management skills
• Respond to concerns from colleagues, external contacts, or customers requiring additional support.
• Provide advice on budgeting, employment, life skills, and tenancy management.
• Provide advice and specialist support to Neighbourhood Officers and other agencies.
• Build and maintain strong links with DWP, Housing Benefit departments, and local partners.
• Support Incommunities teams by accepting and prioritising referrals for benefit and money advice.
• Participate in campaigns promoting money advice and benefits take-up and create related publicity materials.
• Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts
• Produce Notices of Seeking Possession and supporting documentation relating to County Court proceedings
• Assess and support customers at risk of tenancy failure, developing outcome-based action plans.
• Respond to concerns about at-risk customers, support needs and create support plans or refer as necessary.
• Provide support to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness

• Good knowledge of the Social Housing Sector and factors affecting at risk customers
• Good knowledge of safeguarding and experience of dealing with socially and/or financially vulnerable individuals.
• Experience of advocating for people, managing debt and giving budgeting advice.
• Be knowledgeable & have experience of benefit and/or housing management or tenancy support.
• Have strong communication skills, both verbal and written
• Personal values and approach that aligns with Incommunities approach.
• Full driving licence and use of a suitable vehicle for work.
• Applicants must have the right to work in the UK; we are not able to provide visa sponsorship.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Starting salary of £33,646 increasing with service up-to £37,498 per year
• £1,000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes
• Social Housing Pension…