Specialist Housing Partner; Independent Living Housing Officer

Aplace to create moments that matter

Location:

100% onsite, you'll work across 2 schemes in the Yorkshire region.

Salary: £31,905 per annum

Permanent, 35 hours per week, Monday - Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes
everyone deserves a place to call home
- and is committed to making that a reality.

As a
Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do:

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Why This Role Matters:

You won’t just be managing housing - you’ll be
creating safe, supportive environments
where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

The Specialist Housing Partner (Independent Living Housing Officer) salary is£31,905 per annum
for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

The successful applicant will be subject to pre-employment checks, such as DBS and social media screening , before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are
-a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect
A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 27 th November via Teams

Stage 2: A Place to…