Warehouse Team Leader; PM

Here at the Expect Logistics we offer a fresh, dynamic approach to logistics. And, for over 36 years our award-winning services have offered reliability and flexibility to our diverse customer base across the UK.

Do you want to work for a safety focused, fast paced, inclusive and friendly employer? That's how our colleagues described us in our most recent feedback survey!

Because with our people at the heart of it, our leadership team are committed to ensuring a safe and healthy working environment - underpinned by a professional, supportive and collaborative culture. And as an employer of choice in the areas in which we operate, we are proud to be able to offer colleagues a place where they can achieve their career aspirations and grow with us.

The Warehouse Team Leader is responsible for supporting the effective day-to-day operation of the storage warehouse function, ensuring the smooth processing of inbound receipts and outbound orders for onsite customers. Working closely with the Contract Manager, warehouse management team, operational colleagues, customers, suppliers, and key stakeholders, the role focuses on delivering excellent customer service, maintaining stock integrity, and ensuring the accurate administration of warehouse activities and records.

The role requires strong leadership, organisational, and communication skills to support operational performance and ensure customer expectations are consistently achieved. Operating within a fast-paced environment, the Warehouse Team Leader is responsible for coordinating workloads, supporting team performance, maintaining compliance with operational procedures, and contributing to the successful delivery of 3PL services.

Shift Pattern:
Any 5 out of 7 (generally Mon-Fri) // 4pm-11pm
Salary: £33,000-£38,000 ( salary paid monthly)
Contract Type:
Permanent

Location:

BD4 6SE
(Bradford)

• Ensure all incoming and outgoing stock is accurately recorded within the Warehouse Management System (WMS) and administer customer orders as required.
• Plan and coordinate workloads for operational colleagues to ensure customer expectations and service requirements are met.
• Liaise with customers regarding account queries, resolving issues professionally and in a timely manner.
• Support the warehouse management and administration teams by providing account information to assist with workload planning and scheduling.
• Create and support picking activities within the WMS to ensure orders are processed efficiently and customer requirements are communicated effectively.
• Maintain customer product codes and ensure pick face specifications remain accurate and up to date.
• Ensure ad hoc charges are correctly applied to customer orders at the point of despatch.
• Maintain and update inbound schedules, working closely with customers and suppliers to meet operational requirements.
• Ensure all goods receipts are confirmed to customers within 24 hours.
• Act as a point of contact for third-party providers and external carriers associated with the operation.
• Ensure customer needs and requirements are met through effective service delivery and communication.
• Undertake general administration duties across all storage accounts.
• Support stock control activities and quality audits as required.
• Promote and maintain high standards of Health & Safety, ensuring compliance with company policies and procedures while maintaining a safe and tidy working environment.
• Ensure Standard Operating Procedures (SOPs) are adhered to and updated where appropriate.
• Report operational issues or concerns promptly to management.
• Ensure all colleagues operate in accordance with company policies and procedures, challenging inappropriate behaviours and supporting corrective action where required.
• Deputise for the Contract Manager when required, providing operational direction and decision-making support.
• Ensure compliance with all MHRA and BRCGS procedures and guidelines.
• Attend management briefings, report operational performance, communicate daily priorities, and lead team briefings where required.
• Carry out additional duties as directed by the Warehouse Operations Manager and other business managers.

• Previous experience working within a busy warehouse environment, delivering service against customer requirements and operational deadlines (at least 2 years experience).
• Experience working within a 3PL environment or similar operation supporting…