Parts Specialist

Overview

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Compensation: $14.00 - $18.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premiums may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or certain work performed. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service and will also support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs, e.g. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after corresponding training and company requirements are met.
• Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements).
• All other duties as assigned.

• Required: Ability to quickly match alphanumeric sequences; ability to provide outstanding, friendly and professional customer service; must be able to multitask, handling customers on the phone and in the store at the same time.
• Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off
• Stock Purchase Plan and 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, disability or other protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

For accommodations, please email  or call , ext. 68901, with your request and position details.