Retail Banking Officer

601 W Washington Street, Brainerd, MN 56401

Serves as a key leadership position at the bank, managing the bank’s retail function including all deposits and cash management activities. Under the direction of the CEO, oversees, manages and markets the Bank’s consumer products and services, including retail sales, retail training, deposit accounts, retail branch banking functions, treasury management sales and product delivery channels including branches and home banking products.

Leads the bank in depository product development and successfully implementing new products and sales of retail business lines. As a member of the Executive team, is a key leader in driving bank-wide deposit growth at the branch level. Also serves on the ALCO committee.

• Leads all aspects of retail sales and service within the bank
• Accountable for the attainment of bank service standards
• Responsible for meeting growth and deposit related financial goals
• Assist sales in reviewing or performing market analysis to determine market and customer needs and opportunities
• Develop, implement and model a sales and service culture for retail sales
• Perform regular training for staff in sales, service and product knowledge
• Establish, motivate and monitor sales goals and performance
• Establishes a profiling or needs based approach to selling additional bank products and services for the retail team
• Expands our onboarding process to communicate and expand the customer relationship
• Assesses and makes recommendations regarding delivery channels and potential upgrades to delivery channels with advanced technology
• Oversees the coordination and activity of branch managers and branch leads as well as leadership of weekly guidance meetings

• Creates a positive working environment that facilitates exceptional service, expanding profitable customer relationships and employee engagement
• Present information and responds to questions from managers, customers and the public
• Support a customer experience that provides a level of care that makes customers feel welcomed, significant and engaged
• Communicate and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions
• Works closely with and coordinates with Marketing Director and Operations Manager
• Provide recognition for retail team members as appropriate
• Promote new customer relationships and enhancing current customer relationships through referrals
• Collaborates with other internal business partners to provide comprehensive solutions to customer’s financial needs
• Participates in community organizations and activities to enhance the bank’s image and develop additional business and referral sources

Adheres to all department and company policies and procedures and follows applicable banking regulations. Performs additional job-related duties as assigned or required.

Previous banking experience is required. A minimum of 5 years experience in retail and a management level position. Achievement of a bachelor’s degree in a business-related field, or an equivalent combination of education and experience is preferred.

Join our team and discover why our customers and employees say we are the bank that feels like home! Neighborhood National Bank is a growing community bank that works hard to build strong customer relationships and communities. Our mission is to serve our community's financial needs with quality products and services, and we are committed to exceeding our customer's expectations through our friendly and professional staff.

Please send resume to:
Kassie Besser
Human Resource Officer
kassie.besserk

MBA Job number/Date Added
H-7985: 4/14/25