Branch Manager

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance;

we believe you will feel the Affinity Plus difference.

The Branch Manager I role leads a team to deliver high-quality, efficient, and compliant operations while driving team performance and growth in a single branch or channel. The role partners with leadership to drive strategic initiatives, optimize processes, and ensure alignment with organizational goals. Through developing team members, managing operational performance, strengthening community presence, and driving key initiatives, this role significantly contributes to the success of the department and the organization as a whole.

• Provide day to day leadership for the team/branch, ensuring operations run efficiently and align with organizational goals.
• Build, develop, and coach employees to strengthen capabilities, encourage innovation, and support career growth.
• Give timely, specific, actionable feedback and manage performance through coaching, evaluations, development plans, and performance actions.
• Create a collaborative, inclusive environment that promotes learning, accountability, and continuous improvement.
• Lead hiring, onboarding, and training to ensure the team is prepared to meet business needs.
• Hold self and others accountable for high performance, professional development, and adherence to expectations.
• Conduct regular team meetings and individual check ins to drive engagement and ensure employees are informed of organizational updates, policy changes, and priorities.
• Build strong relationships that foster team connection, belonging, and a positive workplace culture.
• Participate in local and statewide leadership development activities.

• Oversee daily operational activities, ensuring efficiency, accuracy, and compliance with all policies, procedures, regulations, and quality standards.
• Monitor key metrics, performance trends, and resource needs to inform decisions and optimize operations.
• Create and manage schedules to ensure appropriate staffing levels that meet member needs.
• Ensure branch completion of required reports, including monthly verification reports.
• Assist employees and members by resolving escalated or complex issues.
• Maintain working knowledge of all member facing roles to support operational needs.
• Prepare and manage departmental or branch budgets, ensuring responsible use of resources.

• Lead and support departmental or branch projects, process improvements, and change initiatives.
• Partner with cross functional leaders to align team goals with broader organizational strategies and priorities.
• Serve as a decision maker for escalations, operational challenges, and process enhancements.
• Represent the team/branch in leadership forums, communicating progress, challenges, and updates to stakeholders.
• Support organizational and area initiatives involving promotions, omni channel experience, projects, and targeted goals.

• Promote Affinity Plus within the community by participating in outreach and business development activities.
• Ensure employees stay focused on delivering exceptional service, meeting member needs, and achieving organizational goals.
• Demonstrate positive trending in member and employee experience metrics…