Shift leader, Restaurant​/Food Service

Overview

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At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview:

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. The Shift Leader ensures the team understands goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
• Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
• Actively develops Team Members and discusses career and professional growth
• Brings the Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership for their impact on other people and actively manages how they show up
• Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
• Is resilient under pressure and remains calm in critical moments
• Brings joyfulness to leading the team, serving guests and being a community member
• Seeks to be of service and create success for others
• Brings enthusiasm and curiosity to being a subject matter expert and helping others grow
• Demonstrates humility and curiosity needed to lead a diverse group and shows eagerness to grow and learn
• Gives powerful feedback and coaches the team for commitment and growth
• Takes ownership for, and is eager to, make a positive impact on others
• Seeks to create an inclusive and inspiring culture on every shift with every team member
• Takes full ownership of their development and actively seeks feedback and growth opportunities

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours (with or without reasonable accommodations).

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description describes the general level of work and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are…