Installation Technician

Overview

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The Network Copier Installer/Trainer and Delivery Specialist is primarily responsible for delivering, installing, connecting, and training clients on network copiers, printers, and scanners. The Network Copier Installer/Trainer and Delivery Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.

• Review daily delivery schedule, confirm scheduling calls have been made in advance to the client.
• Deliver equipment to client ensuring all established quality assurance standards are met.
• Perform network installation at clients’ sites ensuring compliance with set guidelines and procedures.
• Complete the connectivity of equipment by installing printer software onto workstations/servers and install/configure scanning software per the Statement of Work.
• Proper installation of meter gathering software for all copiers, printers, and wide format devices.
• Test all functions and applications prior to leaving client to ensure newly installed equipment operates to client’s expectations.
• Troubleshoot any issues that arise during network installation, training and/or testing, utilizing all resources available to ensure complete client satisfaction.
• Provide customized training to end users.
• Maintain scheduled appointments to ensure efficiency and profitability for Marco and our clients through timely arrivals or notifying Installation Coordinator and client of scheduling changes/conflicts.
• Complete proper paperwork with client, including all Docu Sign documents for leasing, data collection, and contracts.
• Communicate post-installation information and status to Sales Representatives.
• Create and maintain effective training and installation tools.
• Research and keep up to date with new and existing products supported by the Copier Installation team.
• Assist Sales Representatives with pre-sales questions and demonstrations for potential clients as requested.
• Rebuild, reinstall OS, update firmware, and update various print controllers.
• Perform back-up helpdesk duties when requested.
• Maintain 80% billable percentage.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis, including collecting client signatures and time entry process.
• Perform all work in a safe manner including loading/unloading delivery vehicles and lifting equipment to protect yourself and coworkers; use good judgment and maintain focus on the task at hand.
• Attend required company and departmental meetings.
• Assist with operations as needed including warehouse and setup duties.
• Complete post-install paperwork including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Education and Experience

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Previous trainer experience preferred.
• Experience with networking and printing with Macintosh computers preferred.

Licenses and Certifications

• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
• This position requires DOT certification. To become an authorized driver and receive DOT certification, you must comply with all applicable DOT regulations, including but not limited to successful completion of ongoing medical and drug evaluations.

Required Skills

• Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Balance team and individual responsibilities;
  Exhibit objectivity and openness to others  views;
  Give and welcome feedback;
  Contribute to building a positive team spirit;
  Put success of team above own interests;
  Able to…