Service Coordinator

Market 36 Recruitment are currently recruiting for a Service Support Coordinator on behalf of our client based in Braintree, on a permanent basis.

The successful candidate will support the Service Manager in delivering excellent customer service and ensuring the smooth transactional flow of work through internal systems. This role involves logging and progressing service requests, generating quotations, preparing invoices, managing stock levels, and providing first-line query resolution to maintain high service standards.

• Generate quotations for existing clients in a timely manner
• Act as the primary point of contact for issue resolution, escalating to the Service Manager when necessary
• Support the Service Manager in ensuring contract profitability by accurately recording all job-related fees
• Prepare invoices promptly and present them for approval
• Receive and action customer service requests efficiently, communicating any delays clearly to clients
• Ensure client reporting aligns with Statement of Work (SoW) requirements and that all shared data is accurate
• Manage total stock holdings for allocated accounts, ensuring stock meets SLA timescales and customer expectations
• Support the Senior Service Manager and Service Manager with reasonable additional tasks as required
• Investigate and manage discrepancies before releasing them Schedule workload across operations, stock, and parcel allocation
• Generate redeployment orders
• Communicate effectively with internal departments to prevent operational issues

• Strong multitasking and organisational skills across multiple customer accounts (essential)
• Proficient in using various IT platforms, with good Excel skills (essential)
• Confident communicator with excellent customer service and query management skills (essential)
• Team player with a proactive and collaborative approach (essential)
• High attention to detail, ensuring accuracy in fees, data, and reporting (essential)
• Experience in system stock management (preferred but not essential)

Hours:

Monday to Friday, 8am-4pm

Hybrid Working: 2 days per week in the office

Salary: £25,000 - £27,000