Customer Advisor; Events

Overview

Location:

Braintree, Essex
• Rate: £13.80ph
•

Contract:

Part-Time, Temporary (until March 2026, with potential to extend)
• Working Pattern:
Days:
Wednesday & Friday (overtime available);

Hours:

08:00-16:00 or 09:00-17:00;
On-site role only

We are currently recruiting a Customer Advisor (Events) to support the day-to-day operation of a busy venues and events service. This is a hands-on, customer-facing role working across three multi-use venues that host meetings, conferences, events and weddings.

You will play a key role in ensuring venues are prepared to a high standard, customers are supported throughout their bookings, and events run smoothly from set-up to clear-down.

• Set up and clear down rooms in line with customer requirements, ensuring high standards are maintained at all times
• Work flexibly across all venues, including some evenings and weekends on a rota basis
• Serve pre-prepared refreshments to customers
• Actively promote venue hire and support income generation targets
• Handle customer enquiries and assist with bookings as required
• Open and close premises securely
• Clean, tidy and reset venues following events
• Identify and report faults or defects, escalating issues where appropriate
• Carry out basic security, maintenance and health & safety duties in line with agreed standards
• Supervise contractors when required
• Support event delivery across all venues
• Provide reception desk cover when needed
• Ensure all venue set-ups comply with health & safety requirements

You will be practical, customer-focused and comfortable working in a physically active role.

Essential:

• Experience setting up and closing down events
• Strong customer service and communication skills
• Good organisational skills with the ability to prioritise
• Ability to work independently and as part of a team
• Physically able to carry out manual tasks
• Full driving licence with access to a vehicle
• Awareness of health & safety procedures
• Basic IT skills, including Outlook, Word and Excel

Desirable:

• Experience supporting venues or events operations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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