Application Support Analyst

Annual salary: up to £36,137.50 Application Support Analyst

Location:

Exeter

Contract:

Permanent, Full Time, 40 hours per week Salary: £36,137.50 per annum plus Mears benefits package Mears Group is one of the UK's leading housing and care providers, delivering services that make a positive difference to the communities we serve. We are committed to investing in our people, providing opportunities for development and creating an inclusive environment where everyone can thrive.

About the Role:

We are looking for an Application Support Analyst to join our IT team and play a key role in supporting and maintaining the systems, applications and databases used across the Group. This is an excellent opportunity for someone with strong SQL and application support experience who enjoys troubleshooting technical issues, improving system performance and delivering excellent customer service. In this role, you will work closely with colleagues across the business to investigate incidents, resolve application issues and support the ongoing development and optimisation of critical business systems.

You will help ensure systems perform effectively, data quality is maintained and users receive a high standard of support. Duties:
Support and maintain business systems, applications and databases, ensuring they operate effectively and meet business needs. Monitor, prioritise and escalate tickets through Service Now in line with SLAs and security requirements. Investigate incidents and system errors, working with users to identify and implement solutions. Apply data fixes and support process improvements to resolve application issues. Configure application settings to meet business requirements.

Monitor system performance and error logs to identify issues and improvement opportunities. Contribute to improving data quality, system performance and operational efficiency. Record enhancements and feedback to support continuous improvement. Collaborate with colleagues to deliver high-quality technical and customer support. Key Criteria:
Strong knowledge and experience of database tools including SQL and SSMS

Experience with in an application support, helpdesk or customer service environment Excellent communication and presentation skills Strong analytical and problem-solving abilities Proficiency in Microsoft Office applications Preferred but not essential: GCSE qualification in IT, Computer Science or equivalent Excellent communication and presentation skills Strong analytical and problem-solving abilities Proficiency in Microsoft Office applications Benefits:
Family friendly policy to include enhanced maternity/paternity leave and much more. Generous Pension Scheme Sick Pay Refer a friend scheme (total award £1000) Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application…