Customer Care Operative - Notley, Essex

At Dandara, we believe that homes should be more than just beautiful places to live — they should be built with quality, innovation, and attention to detail, leaving a lasting impact on the communities around them. For over 30 years, we’ve been doing just that, establishing ourselves as one of the UK’s most respected private house builders.

We’re now looking for a Customer Care Operative to join our team and provide exceptional aftercare support to our homeowners across our Essex developments. This is a hands-on role, focused on completing remedial works and ensuring every homeowner receives the high-quality service and attention to detail that Dandara is known for. You can read more about our stunning developments in Essex (here).

Reporting to the Customer Care Manager, you’ll be responsible for carrying out remedial work and small repairs in occupied homes, liaising with contractors and colleagues to ensure homeowners’ concerns are resolved quickly and professionally.

• Carry out inspections and minor repair works in homeowners’ properties to the highest standards.
• Be the main point of contact for homeowners on site, handling issues with care, efficiency, and professionalism.
• Coordinate and liaise with contractors and the construction team for larger remedial works.
• Manage and schedule appointments with homeowners, contractors, and site teams.
• Keep accurate records of all works and communicate regularly with the Customer Care Manager.
• Follow up with homeowners to ensure satisfaction and close out any issues.
• Maintain a strong focus on health, safety, and compliance.

• Proven experience in a similar aftercare, maintenance, or trades-based role within house building or property maintenance.
• Strong problem-solving skills and a customer-first mindset.
• Excellent communication and organisational abilities.
• A proactive, positive attitude and pride in delivering quality work.
• Full UK Driving Licence and flexibility to travel across Essex and the wider Eastern region.

• £30,000–£45,000 depending on experience
• Expensed Company Van and tools.
• Discretionary bonus
• 33 days’ holiday (inclusive of bank holidays)
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Health Hero digital GP and Health Assured Wisdom App
• Competitive parental leave
• 3x salary life assurance (option to increase to 4x)
• Cycle to Work scheme
• Employer-matched pension up to 5%
• Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume