Client Services Director

Position: Client Services Director (Permanent)
Job Title:

Client Services Director

Location:

Essex, Feering CO5

Salary: £55,000 - £60,000 (DOE)

Shifts:

9:00am – 5:30pm, Monday to Friday (Monday and Thursday in office)

(Occasional early starts, late finishes, and client travel may be required)

About the Role:

As Client Services Director, this role leads and develops the Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. The position works closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities.

This role plays a key part in driving team performance, nurturing talent, and ensuring clients receive a consistently outstanding experience.

Benefits:

* Generous Holidays starting from 33 days per annum

* Birthday leave (post-probation)

* Tax Free EOT Bonus

* Group Life Assurance

* Social events organised by our Social Committee

* Optional private medical insurance after 1 year

* Long service awards every 5 years

* Employee of the Quarter programme

* Free tea, coffee, snacks, kitchen facilities, and breakout spaces

* Beer Fridge Fridays

* Referral programme

* Pirkx benefits from day one

* Auto-enrolment pension (3% employer contribution after 3 months)

Key Responsibilities:

* Lead, inspire, and develop the Client Services team to deliver outstanding customer service

* Build and maintain strong senior-level client relationships and key accounts

* Oversee delivery of high-quality work that meets client briefs, budgets, and timelines

* Drive best practice across client servicing and continuously improve processes

* Identify and support new business opportunities and account growth

* Own financial targets and motivate the team to achieve performance goals

Requirements:

* Proven experience in a senior client services or account leadership role within an agency environment

* Strong track record of managing and developing high-performing teams

* Experience managing key client relationships and multiple stakeholder groups

* Commercially minded with the ability to spot and convert new business opportunities

* Excellent communication, presentation, and relationship-building skills

* Highly organised with the ability to thrive in a fast-paced, deadline-driven environment