Neighbourhood Lead

Overview

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

We are seeking a Neighbourhood Lead to join our Regional Neighbourhood Team on a permanent, full-time basis covering our Braintree area patch.

In this frontline role, you’ll be the main point of contact for residents, ensuring homes, estates, and communities are well managed, safe, and welcoming. You’ll handle a wide range of housing management duties including lettings, tenancy visits, rent account support, and dealing with tenancy changes or breaches. Regular estate inspections, resolving anti-social behaviour, and supporting residents with advice, signposting, and safeguarding are also key parts of the role.

Working closely with colleagues, contractors, and local partners, you’ll help deliver joined-up services and drive improvements across our neighbourhoods.

You’ll be responsible for providing fair, supportive, and high-quality services in a customer-facing environment.

We’re looking for applicants with proven communication and problem-solving skills, ideally with experience in housing or a customer-facing service. You’ll be confident managing challenging situations, organised in keeping accurate records, and committed to providing fair, supportive, and high-quality services.

If you’re community-minded, resilient, and passionate about making a positive difference for residents, we’d love to hear from you.

• £35,374 per annum
• £2,200 Car Allowance
• Permanent, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact r

Closing Date: 3 February at 23:59pm

Interviews are due to be held on Friday 13 February 2026 in person at our Braintree Hub.