Supervisor, Retail, Retail & Store Manager

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours:
An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Supervisor to join the team.

The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.

As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes training and developing the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible.

Strong relationships with clients, the sales team and the local business community must be built and maintained.

On occasion the role will be required to assume some duties of Store Management when they are out of the business, ensuring the store is run to the highest standards and operational efficiency.

This role is on a 40-hour per-week contract.

• To ensure that the client is the main focus for the staff at all times, to set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry, ensuring the team are fully conversant with all products and services available in the store including product care, aftersales and stock availability.
• To create a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
• To ensure team are fully conversant with the history of Belstaff and use this information when communicating with clients.
• To be up to date on local events and current affairs and communicate this to the team in order to promote conversation with clients.
• To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office.
• To deal with complaints effectively & efficiently in line with Company policy, ensuring the clients expectations are exceeded when dealing with complaints and ensuring Store Manager is involved when appropriate.
• To ensure customer service levels consistently meet and exceed company expectations.
• To ensure the team anticipate and respond to client needs in order to excel in service standards.
• To be the role model regarding customer service standards at all times.
• To oversee and provide training and coaching to ensure senior sales and sales consultants achieve and maintain outstanding customer service standards.
• Ensure efficiency in after sales services.
• To be able to confidently cross sell across all product offers in store, ensuring the client is walked through the in store collection.
• To understand Belstaff’s Brand and International positioning.

• Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis.
• Understand and monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store, monitoring and reacting to slow moving stock whilst providing commercial solutions.
• Reporting daily, weekly and monthly to Store Manager on…