Billing Manager

Description

The Vertex Companies, LLC (Vertex) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex challenges in a world of risk. We embody our core values of embracing lifelong learning, operating with urgency, maximizing value, and driving collaboration to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do and deliver meaningful impact.

The Billing Manager leads enterprise-wide billing operations to ensure accurate, timely, and compliant invoicing and revenue support. This role oversees billing processes, systems, controls, and team performance; partners with Operations and project leadership; and drives continuous improvement across the order-to-cash cycle. The ideal candidate combines strong technical billing expertise with sound judgment, disciplined execution, and a customer-focused approach.

• Lead corporate billing operations, including invoice preparation, review, approval, submission, adjustments, and reconciliation.
• Ensure invoices are accurate, complete, timely, and consistent with customer contracts, pricing terms, project documentation, purchase orders, and applicable regulations.
• Establish and monitor billing policies, procedures, calendars, service-level expectations, and internal controls.
  
  Manage, coach, and develop the billing team; set priorities, assign work, evaluate performance, and build cross-training and succession plans.
• Partner with Accounting and Finance to support month-end and year-end close, revenue recognition, unbilledreceivables, deferred revenue, accruals, and account reconciliations.
• Review billing metrics, aging trends, exceptions, credit and rebill activity, and root causes of delayed or disputed invoices.
• Collaborate with Operations, Sales, Contracts, Project Management, and Accounts Receivable to resolve billing issues and accelerate cash conversion.
• Maintain effective controls over customer master data, rates, billing terms, tax treatment, supporting documentation, and system access.
• Serve as the escalation point for complex or high-value billing matters and communicate resolutions clearly to internal and external stakeholders.
• Lead system enhancements, automation, standardization, and process-improvement initiatives across the billing lifecycle.
• Prepare management reporting and forecasts related to billing volume, backlog, cycle time, accuracy, productivity, and risk.
• Support internal and external audits by maintaining complete records and responding promptly to documentation requests.
• Ensure compliance with company policies, contractual requirements, accounting standards, and applicable federal, state, and local requirements.
• Perform other duties and special projects as assigned.

• Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree, and 3 years of supervisory experience.
• Demonstrated leadership skills
• Demonstrated experience managing high-volume or complex billing environments across multiple business units, customers, contracts, or locations.
• Strong understanding of billing controls, contract terms, revenue-related accounting concepts, reconciliations, and the order-to-cash process.
• Advanced proficiency with Microsoft Excel and experience with enterprise resource planning, accounting, billing, or customer relationship management systems. Deltek Vantagepoint is a plus
• Proven ability to lead teams, manage competing deadlines, investigate discrepancies, and drive issues to resolution.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across functions and organizational levels.
• High degree of accuracy, integrity, discretion, and accountability.

• Experience in a professional services, project-based, multi-entity, Multi-currency or multi-jurisdictional organization.
• Experience with contract billing models, including fixed fee, time and materials, milestone, recurring, or cost-reimbursable arrangements.
• Experience implementing billing systems, workflow automation, dashboards, or process controls.
• Working knowledge of sales and use tax, customer portals, electronic invoicing, and audit requirements.

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