Clinic​/Practice Assistant, Gastroenterology

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Are you an organized, customer-service focused professional who enjoys helping patients feel supported and cared for from the very first phone call? Brigham and Women’s Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. In this role, you’ll be part of an in-office call centre team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.

This is a full-time, 40-hour, on-site position located at Brigham and Women’s Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184. The anticipated schedule is Monday through Friday, 8:30 a.m.–5:00 p.m.

Our Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in-office call centre team, working alongside three other team members, with cross-training opportunities to support front desk operations as well.

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co-payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorisations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Job Description

What We’re Looking For

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
• Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
• A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.

Brigham and Women’s Harbor Medical Associates, a member of Mass General Brigham Medical Group, is a multispecialty primary care practice with offices across the South Shore. Our providers and support staff…