Public Safety Dispatcher

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Works under the immediate direction of the Shift Commander. Exercises considerable independent judgment in conjunction with established standard operating procedures; independent judgment is necessary to determine the correct response to calls and to dispatch all necessary personnel and equipment.

Work is performed with moderate to loud noise levels; position may involve stressful situations; the employee may be required to work night, weekend or holiday schedules and be on-call. The employee operates a computer, radio, telephone, and other communications equipment. Work requires moderate physical effort.

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Duties are not necessarily in order of importance or frequency of performance.)

• 1.Promptly and professionally answer all emergency and non-emergency telephone lines for the Braintree Police Department. Interview callers and dispatch the appropriate emergency personnel as needed.
• 2.A check of all equipment shall be completed at the start of every shift.
• 3.Shall monitor all radio frequencies located in the Communications Center and respond when appropriate.
• 4.Shall monitor any video or audio equipment located in the Communications Center and report information requiring the attention to the Shift Commander, Patrol Supervisor or Station Officer.
• 5.Answer all telephone calls for assistance from the public and direct them to the appropriate agency or agencies as required.
• 6.Maintain the highest level of professionalism and the strictest degree of confidentiality for all information received at all times including compliance with Massachusetts General Laws related to Criminal Offender Record Information (CORI).
• 7.Announce the call numbers for the Police Department as issued and required by the Federal Communications Commission (FCC).
• 8.Be thoroughly familiar with Police Department’s policy and procedures relating to the use of radio and other communications equipment.
• 9.Monitor equipment, especially the emergency call equipment, in working order and immediately report any malfunction or defects to the Shift Commander.
• 10.Keep a computerized daily log for all incidents; activities or duties performed during their shift. Communications personnel must create a computer generated incident for all activity while on duty, except for requests for directions or other similar type of information.
• familiar with emergency procedures that relate to matters requiring urgent Police, Fire or EMS attention so as to be capable of activating them immediately.
• 12.Keep all dispatched personnel fully informed of all related information affecting the safety or efficiency of their response to the call.
• 13.Acquire a thorough knowledge of the locations and layout of the streets, buildings, parks, housing projects and other significant areas of the community as to maximize the accuracy and speed of dispatches.
• 14.Respond to all complaints…