Optometric Assistant Part Time

Summary

The Clinical Specialist / Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre‑exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between patients and Optometrists and participates in the initial steps of a patient journey.

Part Time, 0 – 19 hours per week.
Hourly Rate: $17.75 – $26.63 per hour.

• Complete patient registration and submit relevant information, including Medical History and Ocular Health data, into the EMR.
• Assist onsite doctors with patient care and eye examinations; clearly explain the preliminary testing process, administer each test, and document results in the EMR.
• For remote appointments, assist patients through the remote eye exam process, including pre‑testing and specialty testing, and accurately document results.
• Initiate remote technician and remote doctor video conferencing and assist with any additional testing required for a remote exam.
• After exam completion, transition the patient to a retail associate, conveying the doctor’s recommendations.
• Possess a strong understanding of MVC plans and articulate plan benefits to patients.
• Pre‑authorize insurance in accordance with standard operating procedures.
• Schedule appointments in partnership with retail associates and manage exam books, including contacting no‑shows and cancellations.
• Maintain patient flow to support doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone; triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to company standards.
• Instruct patients on insertion, removal, cleaning, care, and proper handling of contact lenses.
• Place diagnostic contact lens orders and notify patients when lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters; accurately pull contact lens trials when requested by the doctor.
• Ensure a clean and healthy environment for patients by maintaining doctor equipment and clinical supplies, and covering equipment nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules and travel to other locations as needed.

• One (1) year of related experience.
• Optical or Healthcare background preferred.
• HS diploma, GED, or equivalent.
• Medical office/business professionalism required.

• Patient advocate.
• Excellent customer service skills.
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members.
• Very detail oriented and well organized.
• Ability to communicate clearly and effectively with other associates and patients.
• Work under stress with interruptions and deadlines.
• Energetic and self‑motivated.
• Team player.
• Excelling problem‑solving ability.
• Ability to multi‑task.
• Exhibit empathy in all interactions.
• Ability to read, analyze, and interpret insurance forms.
• Follow procedures and instructions.
• Read English.
• Operate and enter data into electronic software platforms efficiently and accurately.

• Work changing schedules to meet business demands, including travel between stores.
• Work inside store location.
• Use computers, electronic tablets, and pre‑testing instruments effectively.
• Reach above shoulder continuously.
• Frequently lift and/or move up to 20 pounds.
• Noise level moderate (use of computers, printers, and machines).

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) and adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.