NetSuite Systems, Project & Integration Manager

Net Suite Systems, Project & Integration Manager

Department:Operations / Information Systems
Reports To:Plant Manager / Senior Management
Location:Quincy, Massachusetts
Employment Type:Full-Time

The Net Suite Systems, Project & Integration Manager
is responsible for managing, optimizing, and continuously improving the company's Net Suite ERP environment and its integration with operational, financial, manufacturing, warehouse, EDI, payroll, and other business systems.

This position serves as the primary internal business owner and project manager for Net Suite-related initiatives. The role works closely with Operations, Finance, Purchasing, Sales, Quality, Warehouse, Production, Maintenance, HR, and external technology partners to ensure systems support the company's operational and financial requirements.

The position will oversee system projects from planning through implementation, including requirements gathering, process development, system configuration coordination, testing, training, implementation, troubleshooting, and ongoing performance management.

The successful candidate will be highly organized, analytical, and comfortable working between business operations and technology providers. The position does not require the individual to be a software developer but requires a strong understanding of ERP systems, integrations, data flow, business processes, and project management.

• Serve as the primary internal point of contact for Net Suite-related business requirements, issues, projects, and improvements.
• Develop a strong working knowledge of Net Suite's financial, purchasing, inventory, manufacturing, sales, reporting, and operational capabilities.
• Identify opportunities to improve business processes through better utilization and configuration of Net Suite.
• Coordinate with Net Suite consultants, Oracle partners, third-party vendors, and internal users.
• Manage system enhancements, configuration changes, testing, and implementation.
• Monitor system performance, data accuracy, user adoption, and process compliance.
• Maintain documentation of system processes, configurations, integrations, and key workflows.
• Establish appropriate controls around system changes, user access, and data integrity.

• Manage integrations between Net Suite and other company systems and applications.
• Coordinate EDI implementations and ongoing EDI requirements with customers, suppliers, and third-party providers.
• Manage integrations involving systems such as SPS Commerce, RF-SMART, I-Trade, payroll/HR systems, banking systems, shipping platforms, warehouse systems, and other operational applications
  , as applicable.
• Understand and document data flows between systems.
• Coordinate testing of inbound and outbound transactions.
• Investigate integration failures, data discrepancies, and transaction errors and coordinate resolution with the appropriate vendor or technical resource.
• Establish procedures for monitoring critical integrations and escalating issues.

• Lead Net Suite and business systems projects from initial concept through implementation.
• Develop project plans, timelines, milestones, responsibilities, and deliverables.
• Gather requirements from department managers and translate business needs into system requirements.
• Coordinate internal resources and external vendors.
• Manage project priorities, budgets, deadlines, and risks.
• Provide regular project status updates to senior management.
• Coordinate user acceptance testing and obtain appropriate approval before implementation.
• Ensure completed projects achieve the intended operational and financial objectives.

• Evaluate existing business processes and identify opportunities to improve efficiency, accuracy, controls, and reporting.
• Work with department leaders to document current-state and future-state processes.
• Identify unnecessary manual processes and opportunities for automation.
• Develop recommendations for system and process improvements.
• Assist management in evaluating the financial and operational impact of proposed system changes.
• Ensure system changes support the company's growth and operational requirements.

• Develop and coordinate Net Suite reporting requirements across departments.
• Improve access to purchasing, inventory, labor, production, sales, financial, and operational information.
• Work with users to define reporting requirements and develop appropriate dashboards,…