PGA Certified Club Services Associate

Overview

At PGA TOUR Superstore we are dedicated to hiring selfless team players from diverse backgrounds to help transform our business. We foster a family culture for our Associates driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, the Club Services Associate will execute all Club Services—including re‑gripping, re‑shafting, loft and lie adjustments—and front‑end operations such as returns, exchanges, promotions, and gift card handling. The role maintains premier merchandise presentation, diagnoses club issues, communicates repair options, documents service orders, and supports inventory management while fostering a culture of safety, ethical conduct, and compliance.

• Engage every customer and provide world‑class service, building lasting relationships.
• Execute all Club Services (re‑gripping, re‑shafting, loft & lie measurements, etc.).
• Manage front‑end operations including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise presence and visual presentation to drive sales and enhance customer experience.
• Ensure all Club Services and front‑end areas, equipment, and supplies are operational and well‑maintained.
• Demonstrate ethical conduct, safety, and compliance across all departments.
• Maintain the Club Repair Desk and surrounding area in a clean, professional presentation.
• Communicate repair options, costs, and timelines clearly to customers.
• Diagnose issues with golf clubs (shafts, grips, heads) to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records via the Golf & Tennis Services App.
• Stay up to date on promotional events to maintain a strong merchandising presence.
• Champion products and services, informing, educating, and promoting offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational opportunities to enhance customer experience.

• Certification:
  Only PGA Members and Apprentices in good standing with the PGA of America are eligible; proof of membership may be requested.
• Communication:
  Strong listening, verbal, written, and cross‑functional communication skills.
• Computer:
  Basic computer skills and working knowledge of Microsoft Office Suite.
• Organization:
  Ability to organize multiple priorities and meet deadlines.
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  2+ years in retail, materials handling, club repair or similar preferred.
• Working Conditions:
  
  Able to stand for extended periods, climb ladders, move throughout the store, and lift up to 30 lb.
• Schedule:
  
  Flexible availability—including nights, weekends, and holidays.
• Business Acumen:
  Quick learner with appropriate training.
• Accountability:
  Demonstrate strong self‑accountability and proactive drive for results.

This job description is not exhaustive; duties may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful and violates our policies—any associate is prohibited from engaging in discrimination. Associates who believe they are being discriminated against should report it immediately to Human Resources;

the law prohibits retaliation.