Temporary Call Center Representative

Overview

Our client is seeking a Phone Distribution Associate to support shareholder services by managing inbound call traffic and delivering accurate, scripted responses. This role helps maintain a stable, efficient contact center environment designed to minimize disruption for shareholders during peak activity or transitional periods. This is a short-term project.

• Handle a high volume of inbound calls from shareholders with professionalism and accuracy.
• Follow approved, scripted responses to ensure consistency, compliance, and clear communication.
• Route calls appropriately based on established workflows and shareholder needs.
• Provide timely and accurate information regarding accounts, processes, and service options.
• Document call details in the appropriate systems with precision.
• Participate in required training to ensure understanding of procedures, systems, and regulatory guidelines.
• Collaborate with supervisors and team members to support overall contact center performance and service goals.
• Maintain a strong customer-service focus to uphold our commitment to client satisfaction.

• Customer service or call center experience preferred
• Strong communication skills
• Ability to follow scripts and procedures
• Reliable and detail-oriented

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice:
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, sex, religion or creed, national origin, age, disability, veteran status, or other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Privacy Notice:
Vaco by Highspring respects your privacy and provides notice of our policies. California residents may access HR Notice at Collection for California Applicants and Employees here;
Virginia residents here; other states here. Canadian residents may access our policies in English here and in French here; residents of GDPR regions may access our policies here.

Pay Transparency:
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to the individual s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. The following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.