Retail Sales Associate, South Shore Plaza

Overview

As a Retail Sales Associate, also known as a Generalist colleague, you are an integral part of bringing the Macy's magic, and the Macy's shopper is your highest priority. Your close attention to customer preferences and the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area.

From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge.

We are looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

• Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
• Communication: Comfortable communicating with customers virtually, via phone, and in person.
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
• Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
• Interpersonal
  
  Skills:
  
  Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration: Partnership with the total team to drive sales and deliver the customer experience.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but…