CLIENT Support Coordinator, Technology GROUP - Ontario

Position: CLIENT SUPPORT COORDINATOR, TECHNOLOGY GROUP - Ontario
We are banking at another level.
Choosing BDC as your employer  means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits , including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

In addition to paid vacation each year, five  personal days ,  sick days as necessary , and our offices are closed  from December 25 to January 1

A  hybrid   work  model that truly balances work and personal life

Opportunities for learning ,  training  and  development  and much more...

Explore the BDC Way in our Culture Book

This position may be available in other locations across the Greater Toronto Area
POSITION OVERVIEW
The incumbent is responsible for providing high-quality client service to the BDC Technology Financing team in resolving core issues, preparing client proposals and all relevant related documents (e.g., letters of intent and contracts), obtaining the necessary signatures and following up with clients. This person also performs various administrative tasks and provides support to the team.

CHALLENGES TO BE MET

Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases.

Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices.

Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done.

Actively participate in portfolio development by identifying funding opportunities and developing innovative value-adding solutions to meet client needs

Conduct pre-qualification and risk rating assessment activities for existing and potential BDC Financing clients

Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support.

WHAT WE ARE LOOKING FOR

Bachelor degree in Business Administration, College diploma in accounting or an attestation of college studies;

Between 1 to 3 years experience in a similar role;

The ability to analyze and interpret financial statements is considered an asset;

Experience as a payables and receivable clerk is considered an asset;

Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues;

Strong organizational skills and ability to prioritize and deal with various situations at all times;

Ability to work independently and meet tight deadlines;

Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team;

Working knowledge of MS Office (Word, Excel, Outlook).

Access to a vehicle and a valid driver’s license is an asset.

Bilingualism in French & English is an asset

We are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at

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