Utility Billing Representative

Enhance your customer service skills as a Utility Billing Representative in Brampton with Peel Region. Provide essential support in a hybrid work environment, addressing utility billing inquiries promptly.

This full-time, 13-month contract role focuses on utility billing within a dynamic office setting. You will manage customer interactions using the Five9 system and ensure accurate billing through effective communication with law firms and clients. With a strong emphasis on customer satisfaction, your responsibilities will involve multitasking and prioritizing a variety of billing tasks efficiently.

Key Responsibilities:

• Engage with customers to resolve utility billing inquiries

• Process change of ownership into billing software

• Interact with law firms for conflict resolution

• Prepare monthly correspondence and email tracking reports

• Calculate and approve billing adjustments for accounts

Requirements:

• Three years of experience in utility billing or call centers

• Strong customer service and communication skills

• Proficiency in Word, Outlook, and Excel

• Familiarity with billing systems is an asset

• Satisfactory Level 1 Criminal Record Check required

Utilize your customer service expertise and administrative skills to support Peel Region's utility billing operations.
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