Job specializations:
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Business
Job Description & How to Apply Below
Lead AXIS Membership product direction from Waterloo, Ontario, using membership expertise and stakeholder communication in a hybrid, business-focused role.
As Product Manager, you will shape capabilities supporting AAA and CAA auto club clients across the complete member lifecycle. You will guide membership administration, growth, retention, and member service while coordinating with Road Service, Travel, and Financial Services teams. This role emphasizes business value rather than hands-on technical implementation.
Key Responsibilities:- Define AXIS Membership direction across key membership processes
- Partner with AAA and CAA clients on service improvements
- Translate business needs into enhancements and functional requirements
- Provide expertise on pricing, dues, eligibility, and entitlements
- Support implementations through validation, UAT, and go-live readiness
- Experience with auto club or comparable membership models
- Understanding of membership administration, policies, and data governance
- Knowledge of recurring billing, exceptions, and operational reporting
- Experience in product management, business analysis, or solution consulting
- Willingness to travel across North America as required
Apply membership lifecycle expertise, product leadership, and client communication to advance AXIS Membership capabilities.
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