Associate Site Director Customer Care

Lead Customer Care operations for Concentrix in Chatham, Ontario, using site leadership and operational excellence to support exceptional client experiences.

As Associate Site Director, you will oversee a Chatham site with approximately 250 staff members. You will manage leaders, multiple programs, client relationships, financial accountability, staffing, training, and performance. This onsite role requires collaboration across Operations, Workforce Management, Quality, Human Resources, Training, Talent Acquisition, and Facilities.

• Oversee Customer Care operations at the Chatham location
• Manage leaders responsible for exceptional customer experiences
• Analyze operational efficiency and implement service improvements
• Direct staffing, budgets, training, and site activities
• Develop talent and drive continuous learning

• High school diploma or GED and age eighteen or older
• Experience overseeing approximately 250 staff members
• Experience managing multiple lines of business
• Client interaction, KPI attainment, and financial accountability experience
• Willingness to work onsite daily and maintain flexible scheduling

Bring site leadership, client relations, and operational expertise to Concentrix Customer Care operations in Chatham, Ontario.