Product Manager, ServiceNow

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

As a Product Manager, Service Now at Loblaw, you will play a pivotal role in shaping and advancing our enterprise Service Now platform, improving how teams work, collaborate, and access technology services across the organization.

You will own the product roadmap, oversee the platform enhancement portfolio, and champion continuous improvement and business adoption. Working closely with business stakeholders, Product Analysts, Developers, and external partners, you will translate evolving business needs into practical, scalable solutions that simplify processes, enhance user experiences, and create measurable business value.

This role offers an opportunity to influence enterprise technology decisions, shape product direction, and foster a culture of innovation, collaboration, and continuous improvement.

• Own and evolve the Service Now product roadmap, aligning platform capabilities, enhancement priorities, and future investments with enterprise objectives and business needs.
• Oversee the product lifecycle, including demand intake, requirements assessment, backlog prioritization, release planning, and post-implementation evaluation.
• Establish and maintain a prioritized product backlog, balancing business value, technical dependencies, operational needs, and development capacity.
• Identify opportunities to expand Service Now capabilities, simplify workflows, reduce manual effort, and enhance service experiences through automation and platform innovation.
• Apply product governance principles to evaluate enhancement requests, assess business impact, and maintain alignment with platform standards and long-term sustainability.

• Build strong partnerships with IT and business stakeholders to understand operational challenges, uncover improvement opportunities, and align Service Now solutions with business objectives.
• Champion the adoption of Service Now capabilities by identifying barriers to usage, promoting platform benefits, and encouraging consistent processes across the enterprise.
• Develop and execute adoption strategies, including stakeholder communications, user enablement, training materials, and targeted engagement initiatives.
• Facilitate regular stakeholder discussions to review product progress, align priorities, communicate upcoming enhancements, and gather feedback on evolving business needs.
• Act as a trusted product advisor, helping business partners understand platform capabilities, evaluate solution options, and maximize the value of their Service Now investment.

• Partner with Product Analysts and Developers to translate business requirements into well-defined user stories, acceptance criteria, and technically feasible solutions.
• Guide cross-functional teams toward shared product priorities, reinforcing accountability, collaboration, and consistent product delivery practices without direct reporting authority.
• Coordinate user acceptance testing (UAT), validate business readiness, secure stakeholder sign-off, and facilitate knowledge transfer to deployment and support teams.
• Maintain visibility into release schedules, technical dependencies, and implementation risks, proactively…