Customer Experience Associate - North York

Position: Customer Experience Associate - Future Opportunities  North York

Customer Experience Associate - Future Opportunities - Brampton, Vaughan, North York

Join to apply for the Customer Experience Associate - Future Opportunities - Brampton, Vaughan, North York role at TD

Work Location

Brampton, Ontario, Canada

Hours

15 hours per week

Line Of Business

Personal & Commercial Banking

Pay Details

22.50 - 28.33 CAD per hour. Eligible for salary progression based on experience, location and business needs.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We build lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions. At the branch, we understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience.

Job Description

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide an excellent customer experience? We are looking for an all-around champion who can understand customer needs and advise the best suited banking solutions.

In This Role, You Will:

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Who We Are

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and worldwide. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. It includes base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

This job opportunity is subject to provincial regulation for employment purposes. Each province or territory in Canada may have its own set of regulations and requirements.

Colleague Development

We provide career, development, and performance conversations with your manager, along with an online learning platform and mentoring programs to unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

We’ll contact candidates of interest to schedule interviews and communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important to us. Let us know if you’d like accommodations (e.g., accessible meeting rooms, captioning for virtual interviews) to remove barriers throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet

Seniority level

Entry level

Employment type

Part‑time

Job function

Other

Industries

Banking

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