Bilingual Warranty Services Representative Job Brampton area,Ontario Canada,Customer Service/HelpDesk

Description

JOB DESCRPITION

As the Warranty Services Representative, you will be responsible for responding to consumers regarding roofing warranties and processing claims.

What’s in it for you?

Competitive salary: $50,000 - $55,000

Competitive health and benefit plan

Competitive matched retirement savings program

The opportunity to join a continuously growing organization with focus on Diversity and Inclusion

The opportunity to work with an industry leader in manufacturing

WHEN YOU JOIN US, YOU WILL;

Respond to all consumer inquiries in a prompt and professional manner

Process all documents within the company’s standard Service Levels

Respond to customer inquiries received via phone and email

Process claims within the company’s claims management system

Ensure all claims documents and call notes are entered and maintained

Prepare claim files for management review and provide responses as directed

Develop a working knowledge of products and associated warranties

OUR IDEAL CANDIDATE

Some experience in a high-volume, fast paced call center environment

Strong interpersonal skills

Excellent communication skills in both English and French

Dispute resolution skills

* Please note, this posting is for a replacement.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO.

We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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