Customer Service Representitive

Are you a detail-oriented professional looking to build a career with a global leader in the industrial manufacturing sector? We are seeking a dedicated Customer Service Representative to join a high-performing team in Brampton, Ontario. In this customer care role, you will be the primary point of contact for large-scale manufacturers, managing the end-to-end order entry process and ensuring seamless logistics for high-value accounts.

This is a fully on-site position at our Brampton facility, offering a stable and professional work environment.

As a Customer Service Representative within the customer care specialization of Randstad Professional, you will manage business-to-business (B2B) relationships via email, handling complex inquiries regarding pricing, order status, and transportation documentation. While the order entry system is a unique, Linux-based platform, comprehensive hands-on training and shadowing will be provided to ensure your success. This role is perfect for someone who thrives in a structured environment—working a strict Monday to Friday, 8:00 AM to 5:00 PM schedule—allowing for a perfect work-life balance where you can truly "unplug" at the end of the day.

The culture within this Brampton office is outgoing and collaborative. You will join a team that values independence, mental resilience, and a positive attitude. Whether you are looking for an ongoing contract or a path toward professional fulfillment, this Customer Service Representative role provides the stability and growth potential you need.

Advantages

• Competitive hourly pay rate of $22.00/hour

• Stable, predictable work schedule:
Monday to Friday, 8:00 AM to 5:00 PM.

• No weekend work and no required overtime, promoting a healthy work-life balance.

• Fully on-site role in a modern Brampton office with a large parking lot and staff amenities.

• Comprehensive hands-on training and shadowing with experienced team leads.

• Opportunity to work with a global leader in the industrial paint and coatings industry.

Responsibilities

• Execute accurate and timely order entry, submission, and billing for B2B manufacturing clients.

• Manage high volumes of professional email correspondence, addressing inquiries regarding order status and logistics.

• Collaborate closely with the sales representative team to relay customer needs and verify specific pricing structures.

• Coordinate deliveries by setting up shipments and ensuring all required transportation documents are accurately recorded in the system.

• Troubleshoot and resolve complex problems related to operations, logistics, and pricing to maintain high customer satisfaction.

• Provide exceptional support to high-value manufacturer accounts, ensuring their industrial supply needs are met without delay.

• Participate in team meetings and contribute to a positive, outgoing office culture through effective communication.

Qualifications

• Strong mental resilience and the ability to handle de-escalation in a professional B2B environment.

• High level of emotional intelligence and adaptability to changing priorities.

• Proven ability to learn new, complex technical systems quickly (technical aptitude).

• Excellent written communication skills, specifically for professional business email correspondence.

• Strong organizational skills with a focus on accuracy in data entry and logistics documentation.

• Ability to work independently while remaining a collaborative member of a close-knit team.

• Proactive problem-solving skills to address pricing and shipping discrepancies.

• Previous experience in a customer service role, with a preference for retail or B2B environments.

• High school diploma or equivalent; post-secondary education in business administration is an asset.

• Proficiency in Microsoft Office Suite (Outlook, Excel) and general computer literacy.

• Strong reliability and commitment to a daily 8:00 AM start time.

• Valid authorization to work in Canada.

Summary
If you are a motivated individual ready to elevate your career in customer care, we want to hear from you. Our recruiters are experts in matching talent with the best employers in Brampton. Don't miss this opportunity to join a dynamic…