Bilingual Customer Service Specialist at Mabe

Become a pivotal part of Mabe as a Bilingual Customer Service Specialist. Handle inbound customer inquiries and service requests in both French and English at our Moncton Customer Service Centre.

This role requires fluency in French and English and a minimum of two years in customer service. You will efficiently manage product warranty questions, escalate issues as needed, and complete transactions in real-time across multiple software applications. Strong team collaboration and excellent computer skills are essential.

Key Responsibilities:

• Receive and respond to customer calls in both languages

• Handle inquiries about product warranties and service calls

• Complete transactions using various software applications

• Follow up on unresolved customer issues promptly

• Collaborate with team members to enhance service quality

Requirements:

• Fluency in French and English

• College or University degree or equivalent experience

• Minimum two years of customer service experience

• Keyboard skills of at least 30 words per minute

• Availability Monday to Friday and Saturdays

Join Mabe and utilize your bilingual skills to enhance customer service excellence.
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