Client Advisor Bilingual: English and Arabic​/Spanish​/Cantonese​/Mandar

Position: Client Advisor  Bilingual: English and Arabic/Spanish/Cantonese/Mandar[...]
Job Description
Client Advisor - Brampton & Mississauga (Bilingual: English and Arabic/Spanish/Cantonese/Mandarin/Russian)

Please note:

This position requires full availability during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable.

What is the opportunity?
At RBC, we believe in reimagining the role we play in our clients’ lives, adding value in the moments that matter. As the first point of contact at RBC retail banking locations, the Client Advisor assists members of our community who walk into our branches, welcoming and engaging them, meeting their everyday banking needs, resolving concerns at first contact, and uncovering opportunities to provide additional client‑centric advice and solutions.

What will you do?

Maintain an engaging on‑floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry.

Actively listen to understand the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact.

Assist clients in fulfilling their immediate everyday banking needs, both personal and business, using RBC’s systems and best‑in‑class digital platforms, while respecting client preferences.

Engage in discovery conversations to understand client needs, provide client‑centric advice, and personally fulfill appropriate simple advice, solutions and service.

Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners for more complex client needs.

Champion digital enablement by proactively educating our clients to self‑serve, while leading with advice and serving through digital where possible.

Manage risks by adhering to compliance routines, processes and controls to protect client and shareholder interests while completing transactions.

What do you need to succeed?
Must‑have

A passion for hosting an exceptional client experience.

Curiosity, emotional intelligence and empathetic communication skills.

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops).

Personal flexibility to work flexible hours.

Self‑motivated eagerness to learn and determination to succeed.

Fluent in Arabic, Spanish, Cantonese, Mandarin or Russian.

Nice‑to‑have

Previous retail or customer service experience.

Experience in the financial or service industry.

What’s in it for you?

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation.

A world‑class training program in financial services.

Excellent career development and access to a variety of job opportunities across business and geographies.

Leaders who support your development through coaching and managing opportunities.

Work in a dynamic, collaborative, progressive, and high‑performing team.

Job Skills
Adaptability, Advice‑Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy.

Additional Job Details

Address: 7020 SAINT BARBARA BLVD, MISSISSAUGA

City:
Mississauga

Country:
Canada

Work hours/week: 37.5

Employment Type:

Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence, and we believe in creating an inclusive workplace that supports all employees to perform at their best, collaborate effectively, drive innovation, and grow professionally.

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